WHAT'S ROBERT WEST STUDIOS 14 DAY RETURN POLICY?
Robert West Studios is committed to ensuring the 100% satisfaction of our art collectors! That's why once you’ve received an original artwork, we'll give you 14 days to decide whether or not you’d like to keep that artwork or return it for a refund.
You may return any eligible artwork provided that it is returned to the Robert West Studios in its original condition and packaging. For detailed information on how to return either an original work, please read original artwork return policy below:
ORIGINAL ARTWORK RETURN POLICY
From the time you receive your original artwork from our couriers, you have 14 days to decide whether to keep the work or return the artwork in its original condition and packaging for a refund.
We also require all returned artwork to be shipped out by the buyer within 5 days after confirming with us that the work will be returned. So, if you receive artwork you’ve purchased from Robert West Studios and are not fully satisfied, you have:
- 14 days to contact us about your intent to return the work
- 5 days from the day you contacted us to ship out the artwork. ***Do not ship the artwork before contacting us; you must first contact us.***
If you do not notify us of your intent to return the work within 14 days of receipt or you do not ship the work within 5 days of notifying us, you will NOT be eligible for a refund. (Some exceptions will apply. Please contact us for an assessment of your specific situation.)
HOW TO RETURN AN ORIGINAL, UNDAMAGED WORK
Step 1 – Within 14 days of your merchandise delivery date, please email info@robert-west.com to give us your order information and the reason for wanting to return the work.
Step 2 – Repackage the artwork using the original packaging materials provided by us, we make bespoke shipping crates to ensure the artworks remains safe in transit, returns will not be accepted unless artwork is returned in its original packaging.
Step 3 – Email info@robert-west.com to complete the return process.
Step 4 - Collection of work will be arranged by us using the same insured courier service as the artwork was delivered to you.
Step 5 - Once the piece safely reaches us, Robert West Studios will process your return and the amount owed will be refunded to your original source of payment in the same currency and using the same exchange rate as your original order minus any shipping costs to and from Robert West Studios (and international customs fees, if any) within 1-5 business days of your merchandise return.
Example:
Artwork Bought for £2500
Shipping and Insurance to your address £80
Total Cost to Reach your address : £2580
Shipping and Insurance back to Robert West Studios £80
£2580 - £80 - £80
Total Amount Refunded = £2420
£160 is deducted as this is the Shipping and Insurance cost and is a third party service and is billed out accordingly to each specific artwork and destination.
Additional return information—PLEASE READ.
- Additional shipping fees may apply for international returns.
WHAT TO DO IF THE ARTWORK ARRIVES DAMAGED
Step 1 – Within seven (7) days of your merchandise delivery date, please call 07967159441 between the hours of 9:00 AM – 6:00 PM BST Monday through Saturday or email info@robert-west.com to give us your order information.
Step 2 - Save original packaging!
Step 3 - Take photos of damaged artwork and packaging. Please email these photos to info@robert-west.com.
Step 4 – Once we have confirmed that the artwork has been damaged in transit, we will arrange for collection of the artwork from you.
Step 5 – Repackage the artwork using the original packaging materials provided by us, we make bespoke shipping crates to ensure the artworks remains safe in transit, returns will not be accepted unless artwork is returned in its original packaging.
Step 6 – Once the piece safely reaches us, Robert West Studios will process your return and the amount owed will be refunded to your original source of payment in the same currency and using the same exchange rate as your original order, including the shipping fees to and from your address (minus international customs fees, if any) within 1-5 business days of your merchandise return.
Example:
Artwork Bought for: £2500
Shipping and Insurance to your address: £80
Shipping and Insurance back to Robert West Studios: £80
£2500+£80+£80
Total Amount Refunded = £2660